Help your customers find you with Non-Geographic Numbers. With a range of types and costs, there is sure to be one to suit your business needs.

• 0800 Freefone is free for your customers to call, and is especially useful for sales lines aimed at the general public
• 0845 Lo-Call numbers give a single contact number nationally, regardless of their location or yours, at a low cost to the caller
• 0870/0871 National rate is useful for national campaigns, especially in the B2B market (Note: 0870 numbers are changing from 1st August 2009 - see our article 0870 Call Charges - Confirmation of Changes)
• 03 Numbers are the callers normal national rate, and are included in most call inclusive plans
• 09 Premium numbers can allow you to generate an income from your callers, ideal for advice lines, premium support services and similar
• International Freefone, to allow customers anywhere in the world to call for free
• 01 or 02 local numbers can be redirected to any other UK land line number to give you local presence where you do not have a physical office

Flexibility

Thinking of moving or expanding, or just not sure what the future may hold? A non-geographic number has the flexibility to ensure customers can get in touch no matter what changes happen in the future.

• Forward to any number - land line, mobile or even overseas, seamlessly. You can move offices, add new offices or change phone numbers without having to reprint your marketing material 
• Use IVR (Interactive Voice Response) to direct calls to departments in different locations easily
• Use call queuing, multiple fallback destinations and time based routing to ensure caller can always get through
• Route callers to the office closest to their location with intelligent routing

Marketing Gains

A free phone number gives customers an easy, free way to get hold of you, and can provide a welcome increase in response rates, especially on consumer campaigns. 0800 FreeFone numbers have good consumer recognition, and it is hoped the new 03 national number range will also gain wide acceptance, especially as more government services begin to use them.

National rate and other non-geographic numbers give you a national presence, and can be especially useful where you want to be able to serve a large area, but from a single central office. In all cases, memorable numbers can help to boost advert response, and make your number the first one a customer thinks of.

If you need to be able to track the results of multiple campaigns, you could consider using a different non-geographic for different advertising media - like TV, radio and print - so that the response rates for each can be tracked.  The calls could still be routed through to your main inbound call centre, but management reporting enables you to easily see which adverts are generating the best response.

Non-Geographic Number Management

If you want the flexibility of being able to make changes to your non-geographic number set-up at any time, as well as access to advanced reporting, an online management tool allows you to change number routing, set time profiles and adjust options at any time, from any location